RESPONSIBILITIES:
- Setting strategic goals and making decisions for operational activities to drive the overall growth and profitability of the company.
- Planning and monitoring the day-to-day operations to ensure efficient and effective functioning.
- Supervising and managing staff from different departments to ensure seamless collaboration and coordination.
- Evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity.
- Managing the procurement process and ensuring the timely delivery of services and products.
- Reviewing financial information to make informed decisions and enhance profitability.
- Developing long-term operational strategies and aligning them with the broader business objectives.
- Establishing and maintaining metrics and standards to measure the company’s overall efficiency and effectiveness.
- Communicating policies and directives to managers and staff and fostering a culture of continuous improvement.
- Identifying ways to enhance customer service and satisfaction, ensuring a positive experience for clients.
- Managing risks effectively and implementing measures to mitigate potential threats.
REQUIREMENTS:
- Over 15 years of experience as Director of Operations or similar position
- In depth knowledge of diverse business functions and principles such as supply chain, finance, customer service, human resources etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software (e.g. ERP, CRM)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills