RESPONSIBILITIES:
- Take charge of the SAP/ERP implementation, oversee the functional delivery and overall support of ERP including resource management, performance and scalability.
- Collaborate with Infra team to enhance the SAP tech stack and keep it up-to-date with current trends, control and execute the required SAP upgrades.
- Monitor and address any issues or bottlenecks to ensure smooth operation of SAP systems.
- Define and track support metrics, including OKR’s and dashboards, ticketing SLAs.
- Actively participate in Major Incident Management (MIM) with the Application Management Service.
- Establish a center of excellence for SAP and ERP, promoting best practices and continuous improvement.
- Manage a team of Technical and ERP functional support, provide technical leadership and governance to the ERP/SAP engineering team to maintain high standards and best practices.
- Manage the relationship with System Integrator regarding Projects, CRs and AMS
REQUIREMENTS:
- Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.
- Extensive knowledge and experience with SAP/ERP, including a deep understanding of specific technologies and modules.
- Expertise in SAP technologies: HANA, Fiori, Analytics Cloud...
- Proven track record of successfully implementing SAP systems in complex enterprises.
- Demonstrated experience with project management/Agile delivery/ ITIL in a regulated environment.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills to foster cross-departmental collaboration.
- Results-oriented mindset, with a focus on delivering high-quality work and achieving project goals.
For more information, please contact
Ms. Nguyen Thi Ngoc Thuy
(84) 6891 4188 - Ext: 520