Technical Service Specialist

Principal Accountabilities: 

• Manage and develop Extrusion (included Powder & Liquid) Technical Service in Vietnam market meeting customer service expectation and requirement 

 Key Responsibilities  

•  Implement technical service procedures and standards effectively 
• Provide technical service in timely manner, satisfy requirements and expectations of customers 
• Co-operate to investigate and report customer line product complaints. This involves independently calling upon customers to determine scope of problem for either on the spot or follow-up laboratory resolution 
• Assist in providing technical service to customers in the entire paint process to meet required on-line quality and cost targets by ensuring the effective performance of Extrusion PPG paint products 
• Coordinate and support introduction trials of new and modified technology at customer plants to ensure they meet expectations 
• Coordinate with PPG’s Technical team in ensuring PPG’s paint formular are robust and reproducible with appropriate testing regimes to result in right first-time production conforming to customer requirements 
• Comply with Company & statutory E&HS regulations & quality systems 

Requirements 

• Min. 4 year(s) in Powder coating 
• Or Min. 4 years working experience in industrial coating 
• University Degree majoring Chemical 
• Results Oriented 
• Proactive 
• Ability to work independently and in a dynamic & high pressure working environment 
• Good interpersonal & communication skills 
• Good in verbal & written English 
• Chinese communication is added points