•  Time: 7/11/2025 
•  Venue: TP.HCM 
•  Language: Vietnamese

Purpose: 

•  Gain a strong understanding of the key concepts and principles of Performance Management. 
•  Recognize the critical role of Managers in building and maintaining a performance-driven culture. 
•  Master skills in goal-setting, performance monitoring, and performance evaluation.
• Learn how to apply technological tools, especially AI, to optimize the performance management process.
•  Develop a concrete action plan to apply in your own department. 

Participants:  Department Heads, Team Leaders, Middle Managers

Training Methodology: 

•   Principle: 30% theory – 70% practice 
•   Activities: Group discussions, role plays, practical exercises (Case Studies), interactive games, and hands-on application of AI tools

Agenda:
1. Foundations and Modern Trends in Performance Management 
•  Performance management: purpose and the essence of High-Performance Teams (HPT) 
•  Core components of a modern performance management system 
•  Differences and interlinkages between OGSM, OKR, and KPI 
•  Essential managerial skills in performance management 

2. Principles of effective goal-setting
     a. The foundation of setting ambitious yet achievable goals (“stretch goals”) 
     b. Goal-setting methods to avoid the paradox where “the company is at a loss, yet employees all achieve ‘excellent’ ratings” 

3. Monitoring goal execution and continuous feedback 
     a. Effective feedback techniques: 360-degree feedback, real-time feedback 
     b.Coaching for Employees 
         • The difference between management, coaching, and mentoring 
         • The GROW Model (Goal, Reality, Options, Will) as a framework for coaching sessions to help employees achieve objectives 
         • Practical coaching exercises and real-life scenarios 

4. Performance Evaluation and AI Applications in Performance Management 
     a. Comprehensive performance evaluation: 
     b. From self-assessment to performance review discussions and calibration panels 
     c. How to prepare for and conduct effective performance review meetings 
     d. Handling difficult situations in reviews: managing conflicts, delivering negative feedback constructively 
     e. How to ensure that performance evaluations focus less on pass or fail, and more on transparency, fairness, and motivating employees.  
     f. Recognition and Talent Development: 
         •  How to create Individual Development Plans (IDPs) for employees
         • Linking performance with rewards, promotions, and other development programs 
     e. Leveraging Artificial Intelligence (AI) in modern performance management: reducing managerial workload and enhancing management effectiveness 

Trainer: Ms. Huong Phan, trainer & coach for many companies such as Cau Tre, Hyundai, IBM, Intel, P&G,…